JEWEL FASHION HOUSE
Returns & exchanges.
Speak to the house about your order.
Before placing an order
Our final returns and exchanges policy is awaiting confirmation. Ask our team to explain the applicable terms for your chosen piece before you order, including the return window, item condition, return postage and any rules for bespoke clothing or hair.
Need help with a purchase?
Contact us with your order reference, product name and a description of the issue. If an item arrived damaged or differs from your order, include clear photographs when speaking with customer care.
Ask the team for return instructions and the correct return address before posting an item.